CN!Express® Support Page
Speak To An Expert 603-924-6079 8am-6pm EST Monday-Friday
Auric Systems International offers unlimited pre-installation and implimentation support for all of our products Monday thru Friday From 8:00 AM to 6:00 PM Eastern Time.
Email Support:
The Support mailbox is checked regularly. We usually respond the same day, never later than the next business day. For faster service, please provide your serial number. It's in the About box under the Help menu.
Telephone Support:
Our experienced telephone support team is available Monday thru Friday From 8:00 AM to 6:00 PM Eastern Time. Call (603) 924-6079.
Urgent after hours support Call 603-924-6079 X 320
Please leave a message that includes the product name, your name, company name, a phone number and email where we may contact you in response to your emergency. Please have your serial number handy. The serial number is found in the About box under the Help menu of your Auric Product.
Our dedicated support team will be automatically dispached to be in touch with you by phone.
CN!Express optionally runs a number of logs. If those logs are available, email us the current logs associated with the time your incident occured to Support@AuricSystems.com often those logs lead to expidited resolution resonse.
Location of the CN!Express Logs: (Default installation locations)
Windows 2003,XP default location is: C:\Program Files\CN!Express\Log
Windows 2008R2, Windows & default locations is: C:\AuricSystems\CN!ExpressData\Log
CN!Express creates a new file beginning at midnight on every day that it runs. For example, all the operating events that occur during August 4, 2015, are logged to cnxap.log.2015-09-04 and all the events that occur during August 9, 2015, are logged to cnxap.log.2015-09-09.
Processor Communication Log - Logs all communications between CN!Express and your processor.
Web Service Request and Response Log - Logs all transaction information sent to CN!Express via the web interface
File Request and Response Log - Logs all files imported and exported
Exception Log - Log any exceptions that occur in the software.
That some exceptions are expected and are part of normal operations.
Show Transactions in Monitor Window: Shows status of web response for transactions sent through the Web Service.
The Audit log is active only when using the tokenization feature.